Amazing customer service
Charter Construction
Rob was a great representative
Leann Kimberling
Quick response and talented installers
Charlie Harris
Great response and very complete and efficient installation.
Cameron Foster
So far, so good. Time will tell as carpet is a long term investment.
Robert Pierson
Bryan has been an amazing project coordinator for us. He is a great communicator and is easy to work with.
Guy Lawrence
Service was great and very professional as well as the 2 installers.
Ron Klatt
Thanks Very knowledgeable installer, easy to work with.
Steve and Terri Neslund
Bryan Richardson is the man
Charter Construction
I scored you 0. Follow up from your company after the sale was non-existent. We waited a week or two for you to call to set the appointment and finally had to call you about it. I got the impression that you would never have followed up if I had not called. Our agreement was for you to move 2 couches, chair, bookcase, and table in order to stretch the carpet in our family room. You charged me $250 to move the furniture. Your men only moved 1 section of a 3 section couch. No other furniture was moved from the room. The table was moved only about 2 feet and was not removed from the room. The bookcase is actually a nicknack display case. In preparation for the repair, my wife had to spend a great deal of time emptying the case so it could be moved - all for naught. Your rep obviously misjudged how much furniture needed to be moved - very unprofessional. As for the actual carpet repair, the charge was the minimum carpet charge of $200. I was fully satisfied with the work performed. The two men who did the work were very polite, courteous, and professional. They both deserve a pat on the back. They are a credit to your company. However, they arrived at our home unannounced. No one from your firm contacted us to coordinate the actual date and time for the repair appointment. My wife and I were not prepared for their arrival when they rang the doorbell. I looked outside and saw them, but since we were not expecting anyone I assumed they were door-to-door solicitors and did not answer the bell. They went back to their car and I saw them take out a phone. When my phone rang I answered and discovered who they were. This experience with your company led me to believe that you are very poorly organized and unprofessional overall, the men who did the actual work, however, are the single exception.
Carl Olsen