I scored you 0. Follow up from your company after the sale was non-existent. We waited a week or two for you to call to set the appointment and finally had to call you about it. I got the impression that you would never have followed up if I had not called. Our agreement was for you to move 2 couches, chair, bookcase, and table in order to stretch the carpet in our family room. You charged me $250 to move the furniture. Your men only moved 1 section of a 3 section couch. No other furniture was moved from the room. The table was moved only about 2 feet and was not removed from the room. The bookcase is actually a nicknack display case. In preparation for the repair, my wife had to spend a great deal of time emptying the case so it could be moved - all for naught. Your rep obviously misjudged how much furniture needed to be moved - very unprofessional. As for the actual carpet repair, the charge was the minimum carpet charge of $200. I was fully satisfied with the work performed. The two men who did the work were very polite, courteous, and professional. They both deserve a pat on the back. They are a credit to your company. However, they arrived at our home unannounced. No one from your firm contacted us to coordinate the actual date and time for the repair appointment. My wife and I were not prepared for their arrival when they rang the doorbell. I looked outside and saw them, but since we were not expecting anyone I assumed they were door-to-door solicitors and did not answer the bell. They went back to their car and I saw them take out a phone. When my phone rang I answered and discovered who they were. This experience with your company led me to believe that you are very poorly organized and unprofessional overall, the men who did the actual work, however, are the single exception.
Our installer didn't do any clean-up, including not trimming the strings from the edges of the carpet, he did not properly attach the carpet to the stairs, and appears to have cut the corner in one room too short then stuck an extra piece of carpet under it to hide it instead of fixing it. We had a lengthy conversation with the store owner who promised to get the problems corrected but has not followed through with that promise.
Great customer service,the people
Once walked in the door, we were greeted and helped. No long waits. After understanding our needs and hopes, both sales men offered suggestions and let us browse. Since we were on a tight time line to order tile, we were given suggestions for what would work and how long shipment might take. When we were ready to make a decision, one sales person checked with various dealers to see what could be done and when. Service was timely and excellent. Thank you. We will definitely return next time we need flooring. We have recommended the store to several friends, should they need flooring.
Jared very prompt & efficient. Floor looks great! Particularly impressed with the pre and post job written instructions. Also Bryan very good with communications.
I received super friendly service from my contact, Bryan. The selection of tile was great, too. When I spoke to him on the phone, I gave him an idea of what I was looking for. He brought several examples, all of which fit what I asked for. The one I chose was gorgeous. I also liked the flexible scheduling – I had to reschedule to accommodate the installation of an electrical outlet, and the office was very accommodating in rescheduling my appointment.
We are very happy with the tile job that covered 2 bathrooms and a laundry room. I would highly recommend FCI for this kind of work.
Poor Communication. Multiple times.
Installer showed up on time, did a very nice job and completed ahead of the proposed schedule.
Nothing... Everything was perfect. Timing, workmanship, and courtesy